FAQs

FAQs 2017-09-27T16:02:30+00:00

A: The content on this website has been wholly and solely produced by us…we stand behind every word. Our proven track record is a good starting point, why not read what other customers say about their experience in moving and dealing with us…and decide for yourself. We are confident you won’t be disappointed.

A: Using an AFRA member affords you the protection you are seeking. Because of the strict membership criteria. AFRA members are recognised as professional companies who are committed to performing an efficient and trouble free removal (taken directly from AFRA website www.afra.com.au)

A: Every week. Pick-ups northbound out of Sydney are generally on Wednesday with delivery into Brisbane and the Sunshine Coast on Thursday or Friday.

A: Yes. Our packing teams are fully trained. It will make your job a whole lot easier and will get it all done a whole lot quicker for you. Plus reduce the likelihood of any damage.

A: We take great care, but accidents can happen. It makes good sense. You insure your contents when they are in your home and are less likely to be damaged. So why not insure them when they are being moved and transported, when there is a higher level of risk. Insurance gives you that added peace of mind.

A: It depends on the size of your job. But generally speaking, given the size of the truck we use, your goods will be loaded along with other customers’ goods, which assists in keeping the costs down. Our drivers’ take great care in separating each customer’s goods to ensure they are all delivered as planned.

A: We will provide you with an Industry approved contract (AFRA) and your insurance forms. If your goods are going into store we will also complete an inventory which we will have signed by you or your representative at pick-up and delivery.

A: We include this in our contract – for interstate removals you will be required to pay a 20% deposit at time of booking with the balance to paid upon delivery. We accept cash or credit card (we do NOT accept American Express).

A: You can click on the QUICK QUOTE button here on this website and complete a full list of items to moved or print out a form, complete and email it back to us. We do make a point of getting you to complete a form, to avoid any confusion or disagreements later, but if you would like to talk to us first you are welcome to give us a call on the above number.

A: Yes, we do but not on every service. Please give us a call to discuss whether we can offer this to you for your job or not.

A: Turn it off in advance, fully empty it and best to wipe it down inside and out. If going into storage wiping the interior with vanilla essence can assist in keeping mildew at bay.

A: You should always refer to the manufacturer’s instructions. It is not the removalist’s responsibility to prepare appliances for removal and any damage resulting will not be the removalist’s responsibility. You should pay special attention to manufacturers’ instructions for washing machines, driers, computers, fridges and television sets.

Lawnmowers and other gardening equipment should have the petrol drained from the tanks. If you are sending these items interstate or into store, they will also need to be steam cleaned.

Gas BBQs require special preparation before removalists will agree to remove. Click here for more information.

A: We abide by the AFRA standard. Click here to read more.

A: Please don’t. Weight can make it difficult to move and manoeuvre, it can also lead to damage to the furniture and items within.